Problem: A Windows Stage 1 Sync or a Host Sync failed with
RSP_SYNC_ERROR SYNC_ERROR_NTFS_METADATA_TRANSFER STATUS_ERROR
Details: /opt/rackware/utils/sync/pull-rwattr failed with non-zero exit status 23
Solution: At the end of the UI log there will be some text similar to
RSP_SYNC_ERROR SYNC_ERROR_NTFS_METADATA_TRANSFER STATUS_ERROR
Details: NTFS metadata export failed: check log for details (23)
File System: C:
The following file systems were not synced:
C:
System Reserved
jobid file: /var/log/rackware/by-jobid/00000000000a379c.log
Open the jobid log referenced on the rmm, /var/log/rackware/by-jobid/00000000000a379c.log in this case, and search on the word "connection". You will likely see a line similar to:
:Script stderr: /opt/rackware/utils/sync/../common/scx:233 (secure_copy_and_execute): ERROR: SSH connection (system@<source ip address>) failed
If so, this indicates there was a network issue during the sync, or perhaps the source server was rebooted during the sync. Verify that from the RMM you can now ssh to the source server (In the case above, the command would be "ssh system@<source ip address>". If so, then retry the sync. If not, check with the sysadmin of the source server to determine if the network or the server is currently experiencing an issue.