When the RMM performs a Windows sync, it copies some utilities to C:/Windows/Temp/RackWare-winutil. When the sync completes those utilities are removed. If the sync terminates abnormally (e.g. due the ssh connection going down, or the RMM getting rebooted), then the contents of C:/Windows/Temp/RackWare-winutil will be cleared the next time a sync is started. If something prevents the contents of that directory from getting cleared, then the next sync will fail with
RSP_SYNC_ERROR SYNC_ERROR_DEPLOY_WINUTIL STATUS_ERROR
Details: Unable to create C:/Windows/Temp/RackWare-winutil at host <ip address of source host>
To work around this issue, do the following:
Ensure that no syncs with the host are in progress by issuing "rw host show | grep <source host friendly name>", and verify that the state shown is DISCOVERED, and not SYNCING.
From the command line interface of the RMM, ssh to the windows server and enter the following commands:
cd /cygdrive/c/Windows/Temp
ls (you should see a RackWare-winutil directory)
rm -rf RackWare-winutil
ls (verify that the Rackware-winutil directory is not shown)
exit
If the directory removal fails, and the Rackware-winutil directory still exists, please do an "ls -l Rackware-winutil" command to see what files are in the directory even after the rm command was issued. Please submit a new ticket for this issue, and include the output of the "ls -l Rackware-winutil" command.