- Verify that you are running RMM version 7.4.0.307 through 7.4.7.x. If you are running 7.4.8.x or later, do not use this article. Instead, use https://rackware.freshdesk.com/a/solutions/articles/5000890219
- In the /opt/rackware/data/options file on the RMM, find the variable dev_useOldExamine. If it is currently set to 1, change it to be set to 0; if it is commented out, then add a line right under the commented out line saying dev_useOldExamine=0. If dev_useOldExamine is already set to 0 then the next step (#3) can be skipped.
- Restart the RMM using the command 'rwadm restart'
- On the RMM server as a ROOT user; Copy patch to RMM under /opt/rackware/ and apply attached patch [patch -p1 < NonEnglishLanguage_v7_4_0-583.patch]
(See NOTE below about the patch) - On the source VM, Install ENGLISH US Language pack and create a new user (Other than SYSTEM) with admin privileges and configure the language for that user as ENGLISH US. Be sure ENGLISH US is the only language for that user.
- Assuming SSH is installed using SYSTEM account, Go to Services-> RackWare SSHD -> Properties -> LogOn
Select Browse -> then type in the username -> click on check names -> Apply
Type in the password (twice to confirm) -> Apply
- Restart the RackWare SSHD service
- Check SSH connectivity from RMM. If the newly defined user is unable to login:
RDP to source, navigate to RackWare-winutil folder-> cd bin -> mintty (run this as administrator) and execute the following commands:
/bin/bash -l configure_env <username>
- Test the SSH connectivity again. (should work this time)
- Perform Migration
- After migration succeeds, reboot the target one more time. This is required as we have set the system locale to English in order to configure certain things post boot. Rebooting it this additional time will set the system locale back to the language it was originally.
Note - Step 4 of this procedure requires installation of an RMM PATCH. Please note the RMM PATCH is specific to the RMM version being used. We have provided 2 different versions of the RMM patches based on RMM version.
~ Patch with filename "NonEnglishLanguage_v7_4_0_583.patch" is applicable to RMM versions v7_4_0_583, v7_4_1_4, and later versions of 7.4.
.
~ Patch with filename "language_Patch_740-500.patch" is applicable to RMM versions v7_4_0_500 and below
Please use appropriate patch version that matches RMM install. Patch install procedure in itself will be the same for any patch version.
To know the version of RMM being used - From RMM CLI, as a 'root' user, execute this command and view its output:
rmm --version