For certain types of problems (for example, when a sync fails with a RSP_SYNC_ERROR SYNC_ERROR_OS_BOOT_TIMEOUT STATUS_ERROR ) a screenshot of the OCI console for a server will be needed in order to clarify what the issue is.   The attached document shows the procedure for getting a console on a server so that you can see what is on the console of the server. Also provided is a link to the YouTube video:  https://www.youtube.com/watch?v=GJMZCkpJJlo