Issue:
A Windows Stage 1 Sync or a Windows Host Sync fails with
RSP_SYNC_ERROR SYNC_ERROR_NTFS_METADATA_TRANSFER STATUS_ERROR
Details: NTFS metadata export failed: check log for details (23)
The end of the job log shows messages similar to
Syncing Winhost1-Src: Syncing NTFS metadata for C:
Processed 10000 files/folders.
Processed 20000 files/folders.
Processed 30000 files/folders.
Processed 40000 files/folders.
RSP_SYNC_CHECKPOINT SYNC_CHECKPOINT_NTFS_METADATA_SYNC_FAILED STATUS_INFO
Syncing Winhost1-Src: Sync of NTFS metadata for C: failed
RSP_SYNC_CHECKPOINT SYNC_CHECKPOINT_FILE_SYSTEM_UNMOUNTED STATUS_INFO
Syncing Winhost1-Src: C: unmounted in Winhost1-Img
RSP_SYNC_CHECKPOINT SYNC_CHECKPOINT_SNAPSHOT_REMOVED STATUS_INFO
Syncing Winhost1-Src: Snapshot C: removed from Winhost1-Src
RSP_SYNC_CHECKPOINT SYNC_CHECKPOINT_SNAPSHOT_REMOVED STATUS_INFO
Syncing Winhost1-Src: Snapshot Z: removed from Winhost1-Src
RSP_SYNC_CHECKPOINT SYNC_CHECKPOINT_UNDEPLOYING_WINUTIL STATUS_INFO
Syncing Winhost1-Src: Removing management framework from Winhost1-Src
RSP_SYNC_CHECKPOINT SYNC_CHECKPOINT_WINUTIL_UNDEPLOYED STATUS_INFO
Syncing Winhost1-Src: Management framework removed from Winhost1-Src
RSP_SYNC_ERROR SYNC_ERROR_NTFS_METADATA_TRANSFER STATUS_ERROR
Details: NTFS metadata export failed: check log for details (23)
File System: C:
The following file systems were not synced:
C:
Z:
EFI system partition
jobid file: /var/log/rackware/by-jobid/00000000000b621d.log
Open the by-jobid log mentioned in the error message, /var/log/rackware/by-jobid/00000000000b621d.log in this case.
See if there are records similar to
Mar 10 16:15:47 rmm-instance-02 rmm:Script stderr: AttrProgress : 220000 files and directories.
Mar 10 16:15:47 rmm-instance-02 rmm:Script stdout: þRWEMITþ
Mar 10 16:15:47 rmm-instance-02 rmm:Script stdout: þRWEMITþrwfilestransferred
Mar 10 16:15:47 rmm-instance-02 rmm:Script stdout: þRWEMITþ220000
Mar 10 16:15:47 rmm-instance-02 rmm:Script stdout: þRWEMITþ
Mar 10 16:19:13 rmm-instance-02 rmm:Script stderr: /opt/rackware/utils/sync/../common/scx:233 (secure_copy_and_execute): ERROR: SSH connection (system@10.10.30.44) failed
Mar 10 16:19:13 rmm-instance-02 rmm:Script stderr: /opt/rackware/utils/sync/pull-rwattr:167 (sync_it): ERROR: NTFS metadata export failed: check log for details (23)
Mar 10 16:19:13 rmm-instance-02 rmm:Script stdout: þRWEMITþerrorMessage
Mar 10 16:19:13 rmm-instance-02 rmm:Script stdout: þRWEMITþNTFS metadata export failed: check log for details (23)
Searching on the string "ERROR: SSH" will be the quickest way to find this record. Note that there is a space between the ":" and the "S".
If there are no "ERROR: SSH" records in your log, then the information in the Workaround section does not apply to your case. Please submit a ticket via the Rackware support portal, including the job log, the by-jobid log file, and a description of what was happening.
Workaround:
When the RMM transfers the contents of a Windows volume from a source server to an image on the RMM (Stage 1 Sync) or to a target server (Host Sync) it first transfers the files themselves and then the attributes of the files (referred to as metadata).
If there is a network disruption while the attributes of the files are being transferred the error above will be seen. The disruption may have occurred due to an issue with a network device located between the RMM and the source server, with the ethernet adapter on the source server, or because the source server itself was rebooted.
Verify that you can ssh from the RMM to the source server; if you can, then retry the sync. If you can not, then check with your network administrator or the source server administrator to determine what may have changed that is causing the lack of connectivity.