This Article Describes Steps how to debug and resolve when you see Internal server error while accessing RMM GUI 



Background: 


1) Deployed  RMM 7.4.0.514 software on OCI cloud  

2) RMM is in private subnet
3) No  bastion host to connect the RMM GUI 

4) OCI bastion service  created with  port forwarding tunnel for port 443
5) Access the RMM GUI using https://localhost:9000   

6) Observe below Error 



Bastion Session configuration 



Use case:  


Customer wants to access the GUI using bastion service

 

Preparation:


This activity is to be performed when all the DR Policies have been paused and there are no sync’s currently in progress.   



Steps to resolve the issue: 



check on the below file exists on  RMM ? make sure it is non-empty, and has valid permissions?

# ls -l /opt/rackware/www/rw_rest/conf/rwcli-options.json

-rw-r--r-- 1 apache apache 71307 Apr  6 16:52 /opt/rackware/www/rw_rest/conf/rwcli-options.json


Please run the below cmd



rw help --all-options > /opt/rackware/www/rw_rest/conf/rwcli-options.json

or:

cd /opt/rackware/www/rw_rest/conf/

rw help --all-options > rwcli-options.json

After the above steps Perform 
 rwadm restart all


Then  access the GUI now