Summary:
Windows Server Migration failed in prepare Stage due to dism driver injection failure with Error Code: 0x800703F1
Problem:
Customer reported issue https://rackware.freshdesk.com/a/tickets/11361 with the below Details
Job is getting failed at preparation steps on one of the windows servers. Log is attached .kindly look into it and advise.
RSP_SYNC_ERROR SYNC_ERROR_PREPARE STATUS_ERROR
Details: dism injection of Y:\windows\Temp\RackWare-driverstore\vmware\mouse\vmmouse.inf failed: Deployment Image Servicing and Management tool Version: 10.0.15063.0 Image Version: 10.0.17763.1697 There was a problem opening the INF file. Y:\windows\Temp\RackWare-driverstore\vmware\mouse\vmmouse.inf Error: 0x800703F1. Error: 2 No driver packages were found on the specified path. Verify that the driver .INF files are in the specified location and try the command again. An error occurred closing a servicing component in the image. Wait a few minutes and try running the command again. The DISM log file can be found at Y:\windows\Temp\RackWare-winutil\var\log\dism.log (2)
The following file systems were synced:
C:
EFI system partition
Recovery
F:
E:
jobid file: /var/log/rackware/by-jobid/000000000001473d.log
Environment:
Source : Hyper V
Target : Vmware
RMM : 7.4.0.583
Sync Type : Direct sync
Windows version : 2019
Root Cause Analysis :
Here is a summary of the Root cause analysis of this failure by RackWare's engineering team:
Windows uses a component called "dism" to inject drivers for hardware. When dism attempts to install the drivers for the hardware for the target machine into this copy of Windows, dism fails and reports the error code 0x800703f1.
Searches for this specific error code indicate that this is usually due to a problem with Windows Update, in some cases due to partially installed, but failed, updates.
We also observed on the source machine that Windows Updates have not been installed since a failed update in March of this year.
Possible/Recommended Solutions:
Rackware Recommended that it is likely that if the issue with Windows Update can be resolved on the source machine, then the dism component will likewise also be fixed so that it no longer reports that error when attempting to install hardware drivers for the VMware target machine.