If you want to create a FD ticket or contact us then follow below steps.
1.First, log in to SWIFT, then navigate to Help > Contact Support, as shown in the snippet below.
2. Once you click on 'Contact Support', you will see the screen below. You need to fill in the required details to create a support ticket.
a. Type: In this option you will get 4-5 options that you need to select as per your need.
b. SWIFT Problem area: Here also you need to select the option which you are getting issue.
c. Issue Severity : As per the issue you can select severity for eg. Low, Medium, High or critical.
d. Short Description: Provide short description of your issue or any request.
e. Detailed Description: Provide detailed description of your issue or any request so that we can understand your issue quickly.
3. Once you click on 'Next', another window will appear where you need to attach the dump or SWIFT log. If you prefer not to attach any files, you can select the 'Don't attach diagnostic data' option below and click on 'Next' button. Please find the snippet below for your reference.
4. Now, you will see the SWIFT Info window, where you need to fill in your First Name, Last Name, and Email ID. You can also view details such as the software version, license version, and other types of information. And click on Next. Please refer to the snippet below.
5. Now, you will see a summary of the information you want to highlight to the SWIFT team. Submitting this will create a Freshdesk ticket.
6. Once you submit it, a Freshdesk ticket will be created automatically, as shown in the snippet below.
7. The created ticket will look like the example shown below.
