If you encounter any issue or error in SWIFT, you can easily raise a ticket through the Freshdesk portal. To do this, you can follow the steps provided within SWIFT itself .
Pre-req: port number swift must able to connect, igress must be
1.First, log in to SWIFT, then navigate to Help > Contact Support, as shown in the screenshot below.
2. Once you click on 'Contact Support', you will see the screen below. You need to fill in the required details to create a support ticket.
a. Type: This field type refers to the category of the issue
b. SWIFT Problem area: Here you need to select area in SWIFT in which your getting an issue.
c. Issue Severity : As per the issue you can select severity for eg. Low, Medium, High or critical.
d. Short Description: Provide short description of your issue or any request.
e. Detailed Description: Provide detailed description of your issue or any request so that we can understand your issue quickly.
3. Once you click on 'Next', another window will appear where you need to attach the dump or SWIFT log. If you prefer not to attach any files, you can select the 'Don't attach diagnostic data' option below and click on 'Next' button. Please find the snippet below for your reference.
In Dignose , it just collect data from SWIFT side.We are collecting actual data of application. We will
4. Now, you will see the SWIFT Info window, where you need to fill in your First Name, Last Name, and Email ID. You can also view details such as the software version, license version, and other types of information. And click on Next. Please refer to the snippet below.
5. Now, you will see a summary of the information you want to highlight to the SWIFT team. Submitting this will create a Freshdesk ticket.
6. Once you submit it, a Freshdesk ticket will be created automatically, as shown in the snippet below.
7. The created w. If you have account, you can check ticket, then ticket will look like the example shown below by loggin inot freshdek.